Sales competencies are the combination of observable and measurable knowledge, skills, abilities and personal attributes that contribute to enhanced employee performance and ultimately result in organisational success…”
“Competences are coachable, observable, measurable, and critical to successful individual, or team performance.”
Sales competency mindsets are a set of assumptions, methods, or notations held by one or more people that is so established that it creates a powerful incentive within this person to continue to adopt or accept prior behaviours, choices, or tools.
This phenomenon is also sometimes described as mental inertia or a “paradigm”, and it is often difficult to counteract its effects upon analysis and decision-making processes.